This policy applies to all your dealings with MBL Food & Packaging Limited ACN 111 463 864 and its 'related bodies corporate' (as that term is defined in the Corporations Act 2001 (Cth)) (“MBL”).

MBL is bound by the Privacy Act 1988 (Cth)(“Act”) and the Australian Privacy Principles (“APPs”) set out therein in respect of that personal information.

“Personal information” is information or an opinion about an identified individual or an individual who is reasonably identifiable:

• whether the information is true or not; and
• whether the information or opinion is recorded in a material form or not.

Your acceptance of this Privacy Policy

By completing a credit application, entering into contracts with us (including a personal guarantee and indemnity), using our website or otherwise providing us with your personal information, you agree to the terms of this Privacy Policy.

From time to time, MBL may update this Privacy Policy. When changes are made, we will revise the date of last update listed at the end of this Privacy Policy. We encourage you to visit our website regularly or otherwise ask us for any updates to our Privacy Policy.

Information we collect and hold about you

Personal information:

MBL collects and holds personal information where the information is reasonably necessary for one or more of our functions or activities. Personal information collected may include:

• your personal details such as your name, gender, date of birth, address.
• your contact details.
• records of communications between MBL and yourself;
• usage information and other information disclosed by you.

How we collect and hold your personal information

Personal information:

We collect personal information:

1. through our forms (including order forms, quote request forms and credit applications);
2. when you send us an email, letter or fax;
3. when you communicate with us over the phone;
4. when a purchase or refund is made;
5. in connection with other services and activities we make available;
6. when you visit our website;
7. when you submit an email address to our website mailing list; and
8. when you apply for a job or make an employment-related inquiry.

MBL will collect personal information from you where it is reasonable and practicable to do so. Sometimes, we may collect information about you from a third party, such as our contractors, couriers and agents, referees or from publicly available sources.

You may refuse to provide MBL with your personal information where it is lawful and practicable to do so. However, if you do so, it may prevent you from engaging in certain activities and services with MBL.

Unsolicited information:

If MBL receives unsolicited personal information and we determine we could not have collected the personal information from you, and the information is not contained in a Commonwealth record, we will, as soon as practicable but only if it is lawful and reasonable to do so, destroy or de-identify the information.

Passive information collection:

MBL may from time to time use various technologies, such as cookies, to collect anonymous information from users of its website. This information assists us to analyse traffic and guide development of the website. Most web browsers accept cookies, but you may modify your browser settings to disable them. If you do so, some parts of the website may not function properly.

How we use your personal information

MBL collects personal information for the purpose for which it was collected, for any purpose which you have consented to, or for any related purpose where you would reasonably expect us to use or disclose the information.

Disclosure of personal information to third parties:

In the course of business, we may be required to disclose personal information to third parties. The types of third parties we may disclose your personal information to include:

1. our insurer; our insurance broker;
2. government agencies;
3. law enforcement bodies;
4. courts or other parties we are required by law to disclose information to;
5. our agents;
6. contractors; and
7. external advisors who we engage to undertake our business functions and activities from time to time or who assist us in undertaking our business functions and activities.

We may also disclose your personal information to third parties where we have your express consent to do so.

Direct Marketing:

We may occasionally use your personal information to notify you about other products offered by us. When we conduct market research and profiling, we may ask you for your opinions about food, food ingredients and packaging, websites and customer service or photos and information to enter our promotions. These may be published in MBL’s blogs and social media sites. This information is also used to update you on our latest products, news and special offers (unless you tell us not to – which you can do at any time).

If you have made a purchase from our online store, we may occasionally update you on our latest products, news and special offers via e-mail, post and telephone. You will also be given the opportunity to receive such communications from us when you become a member of MBL. All MBL members have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us, you should opt-out by visiting 'Your Account' on the MBL website. You can access 'Your Account' once you register and login. Or click on the "unsubscribe" link in any email communications sent to you.

You may choose to submit a product review on our website. Any personal information that you submit as part of the review can be read or used by other visitors to the website. We are not responsible for any personal information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.

How we protect your information

We will take all reasonable steps to protect your personal information and credit eligibility information from misuse, interference, loss and unauthorised access, modification or disclosure.

If your information is no longer required to be kept by us, we will destroy it and/or ensure that the information is de-identified. After a phone order is processed, all credit card details are destroyed.

Accessing your personal information

To access your personal information we hold about you, please send a written request to the attention of the Privacy Officer. Generally, MBL will attempt to grant you access to the personal information.

MBL may refuse to give access to the personal information where, for example, providing access would disclose commercially sensitive information or information relating to existing or anticipated legal proceedings. If we refuse to provide you with access to personal information held by you and us, then we will provide written reasons for the refusal and advise you of available avenues of redress.

How you may correct your personal information

Where necessary, MBL takes reasonable steps to ensure the personal information we collect and disclose is accurate and up-to-date, complete and relevant.

If we discover the information is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct the personal information. If you find that personal information, we hold about you is incorrect, please request its correction free of charge by contacting our Privacy Officer. If we refuse your request for correction, we will provide written reasons for the refusal and advise you of the mechanisms available to you to complain about the refusal.

How you may complain about a breach of the Act

Should you have any complaints in respect of our handling of your personal information, you can lodge a complaint free of charge by contacting our Privacy Officer. If you are unhappy with our resolution of your complaint or the way we have handled your complaint, you may be able to refer the matter to the Office of the Australian Information Commissioner (see: www.oaic.gov.au for further details).

How to contact us

If you have questions about this Privacy Policy or our handling of your information, please contact our Privacy Officer, by sending an email to accountsreceivable@mbl.com.au or a letter to the attention of the Privacy Officer at MBL Trading Limited, PO Box 1850, Canning Vale DC WA 6970.

This Privacy Policy was last updated on 16 October 2024.